G & G, like many companies today, was receiving a huge amount of “spam” e-mails in all of their employee mailboxes. They had purchased an “over-the-counter” software solution to resolve the problem but their server and the software couldn’t seem to communicate. Despite a number of attempts to fix the problem, it only compounded. To make matters worse, important, legitimate e-mails for company executives were being filtered causing a disruption of communication and business.

Solution

Fusework came in and did a full analysis of the client’s network and server configuration the very same day as the call was received. Our Managed IT support team then reconfigured the network at G & G to accept communication from the software solution the client had originally purchased, saving them the cost of that investment. In addition, the Fusework team, in conjunction with G & G’s internal IT staff, surveyed each employee of the company to find out their specific e-mail usage and needs both current and future.

Then, we configured the server to allow each employee to make decisions about their own spam filtering since some of the e-mails being received were from legitimate vendors and customers. At the end of the day, G & G was able to use their original solution, improve the process to allow employees to have more interactive email control and best of all, no more spam!

Indiana Finance is one of the largest secondary-market auto financing companies in the Midwest. As a result, they obtain and store large amounts of customer information including an extensive database of sensitive credit information. Also, with multiple locations across the central part of the State, they needed to “connect” those offices from an IT standpoint so they could easily and quickly submit applications, check and approve credit. The ability to speed up and streamline this part of the transaction was a critical need in increasing profits.

Solution

Fusework Studios consulted with Indiana Finance to develop a customized No Worry Network™ plan that would address their challenges and meet their specific needs. Our solutions included an extensive data backup and storage plan to secure and create ease of access to customer credit files. Fusework also developed a managed services plan that included procurement, location-specific network support, desktop support and life-cycle management. With their No Worry Network™ plan in place, Indiana Finance has improved communication between locations, reduced credit approval time and increased productivity and profits.

Wise Incorporated always handled IT with internal staffing, but there often was not enough work to justify the expense. Like many companies today, they were also concerned that by allowing one person to control all of the IT support and services, they risked potential issues should that employee relocate or become unavailable. Wise was also undergoing a growth phase in the business that would likely necessitate additional staffing in the company and increased IT support needs.

Solution

Fusework consulted with Wise and evaluated their existing network configuration and staffing. We then began to develop a customized Managed IT support plan under the No Worry Network™. A more universal network configuration was implemented that would allow both internal and external support services to be utilized when needed. Fusework also assisted in planning for future company network needs as Wise continues to grow their business in multiple states throughout the country. Wise now enjoys the service of a full time IT staff thanks to the No Worry Network™ and the security and safety of knowing they have a full team behind them, regardless of where they choose to do business in the world.